Matworks.com Return Policy:
Due to the nature of our business, The Matworks, Ltd. offers a limited 30-Day Return/Repair Policy. Please send your item(s) back to us in original condition, and we will process your request for a replacement or repair. The decision to repair or replace the item(s) will be determined once received at our offices and inspected.

Please contact us before ordering for the return policy on custom orders. Some custom orders cannot be returned.

Procedure:
Please contact us to request a Return Merchandise Authorization (RMA) number in order to ensure proper credit for return. You may contact us via email or telephone.

Please note that you are responsible for the cost of shipping your return or exchange to us.

Shipment:
1. We suggest that you ship your package insured to ensure safe arrival.
2. Please place item in original packaging or comparable shipping box.
3. Please write RMA # clearly on the outside of your box in black marker and on a sheet of paper placed inside the box.
4. Packages must be postmarked.

Send returns to:
The Matworks, LTD.
2020 Grasslands Parkway
Alpharetta, Georgia 30004

Write to info@matworks.com 24 hours a day or call 800-795-MATS (770-663-0040 in the Greater Atlanta Area) between the hours of 9 and 5 EST with any questions on returns before you order.